Privacy Policy
This Privacy Policy outlines the practices and policies implemented by Comopera (“we”, “us”, or “our”) concerning the collection, use, sharing, and protection of personal data obtained through our website, comopera.com (the “Website”). We are deeply committed to safeguarding the privacy of individuals who visit our Website, communicate with us, or engage with any of our services. We process personal data in accordance with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act of 2018, as amended (“CCPA”).
1. Commitment to Privacy and Data Protection
At Comopera, your privacy is of paramount importance. We are dedicated to ensuring that the personal data you provide to us is handled with the highest standard of care, subject to appropriate technical and organizational safeguards, and strictly in accordance with applicable data protection laws and principles of lawful, fair, and transparent processing.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to personal data collected through your use of our Website, direct engagement with our services, or any communication with our team. Comopera is the data “controller” for the purposes of GDPR and other relevant privacy legislation, determining the purposes and means of processing personal data.
If you have any questions about this Policy or wish to exercise your data rights, please contact us at: [email protected].
3. Categories of Data We Process
We collect and process the following categories of personal data:
a. Usage Data
We collect data about your interactions with the Website, which may include your IP address, browser type and version, device type, operating system, referring URLs, pages viewed, session duration, and navigation patterns.
b. Account Data
If you register or create an account on comopera.com, we may request your name, postal address, email address, and telephone number.
c. Profile Data
We may collect insights into your preferences, purchase history, behavioral patterns, and content preferences to personalize your experience on our Website.
d. Communication Data
If you contact us directly or through support forms, we may process your contact information and record details of your communication, including messages, inquiries, technical support interactions, and resolution outcomes.
e. Technical Data
We may collect data generated by your devices, such as device model, operating system builds, system settings, language preferences, timezones, and performance diagnostics.
f. Transaction Data
When you make purchases or request paid services, we may collect transactional details such as billing address, payment method (e.g., last four digits of credit card), receipts, delivery details, and transaction identifiers. Note: We do not store full payment card numbers.
g. Preference Data
We process marketing consents, newsletter subscriptions, product interest indicators, and opt-in/out data for direct communications to ensure compliance with your communication preferences.
4. Legal Bases for Processing
We rely on the following legal bases under GDPR and equivalent frameworks to process your personal data:
– Performance of a Contract: When processing is necessary to fulfill a transaction, provide requested services, or manage your account.
– Consent: Where you have given us clear permission to process your data for specific purposes, such as email marketing.
– Legitimate Interests: For operational purposes, IT and website security, fraud detection, direct business communication, and improving user experience, where such interests are not overridden by your rights.
– Legal Obligation: When required to comply with legal or regulatory obligations.
5. Your Rights
You are entitled to exercise the following rights with respect to your personal data:
– Right of Access: Obtain confirmation whether your data is processed and request a copy of your personal data.
– Right to Rectification: Request corrections to inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your data where there is no legal basis to retain it.
– Right to Restrict Processing: Request a restriction of how we process your data in certain circumstances.
– Right to Data Portability: Request that we transfer your personal data to you or a third party in a structured, commonly used, machine-readable format.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, contact us at [email protected]. We may require verification of identity before processing your request.
6. Security Measures
We implement rigorous security measures to ensure the protection of your data, including but not limited to:
– Secure encryption protocols for data in transit and at rest
– Role-based access control and multi-factor authentication
– Regular system audits, patches, and vulnerability scans
– Data integrity checks and real-time monitoring
– Employee privacy training and confidentiality agreements
While we take every reasonable precaution to secure your data, no system is infallible. Therefore, we encourage users to also take steps to safeguard their information when interacting online.
7. International Data Transfers
Comopera operates globally, and your data may be transferred to, stored, and processed outside your country of residence, including jurisdictions that may not provide the same level of data protection. Where such transfers occur, we guarantee appropriate safeguards:
– Execution of European Commission-approved Standard Contractual Clauses (SCCs)
– Binding Corporate Rules (where applicable)
– Commitment to regional privacy frameworks (e.g., UK GDPR, Swiss FDPIC)
8. Data Retention
We retain personal data only as long as necessary for fulfilling our contractual and legal obligations, or for the purposes described in this Policy. Data retention periods vary depending on the category, including:
– Usage Data: up to 24 months
– Account Data: retained for the duration of the account’s existence and up to 6 years thereafter to comply with legal obligations
– Transaction Data: retained for statutory accounting periods (e.g., 7 years in most cases)
– Communication Data: retained for up to 3 years post-resolution of the request
– Marketing Preferences: retained until consent is withdrawn
Anonymized or aggregated data may be retained indefinitely for business analysis.
9. Cookie Policy
We use cookies and similar technologies to deliver and optimize our Website’s functionality:
– Essential Cookies: Necessary for enabling core features such as security, authentication, and accessibility.
– Functional Cookies: Support enhanced user experience, such as remembering preferences.
– Analytics Cookies: Collect anonymized data on user behavior to improve Website performance.
– Performance Cookies: Support load balancing and speed optimization.
Cookies are not used to identify you directly unless explicitly associated with other personal data via account creation or login.
10. Cookie Management & Regulatory Compliance
When you visit comopera.com, you are presented with a cookie consent banner in compliance with the GDPR and CCPA. You may manage your preferences via our Cookie Settings panel at any time, including withdrawing consent for certain cookie categories.
Under CCPA, California residents are also entitled to:
– Opt out of the sale of personal information (Comopera does not sell personal data)
– Request a list of categories of personal data collected and disclosed
– Designate an authorized agent to submit CCPA requests on your behalf
11. Special Protections for Children
Our services and Website are not intended for children under the age of 13, and we do not knowingly collect personal data from anyone under this age. If we become aware that we have inadvertently collected data relating to a child under 13, we will delete it promptly. If you believe we may have such data, please contact us immediately at [email protected].
12. Policy Updates
We reserve the right to amend this Privacy Policy at any time to reflect changes in law, our data practices, or our services. We will notify users of significant changes through our Website or direct communications, as appropriate. Continued use of the Website constitutes acceptance of the then-current Privacy Policy.
13. Contact and Further Information
For all inquiries regarding this Privacy Policy or to exercise your data rights, please contact us at:
Email: [email protected]
Website: https://comopera.com
We take all privacy inquiries seriously and are committed to responding within applicable legal timeframes.
Comopera acts in full compliance with applicable data protection laws and prioritizes transparency, security, and the fair treatment of personal data. If you have concerns about our privacy practices, please do not hesitate to reach out to us.